Frequently Asked Questions (FAQs)

Welcome to the TrendyApparell FAQ section! We’ve compiled answers to some of the most common questions from our valued customers. If you don’t find the information you’re looking for here, feel free to reach out to our customer service team at [email protected]. We’re always happy to assist!

1. What payment methods do you accept?

We accept PayPal and Stripe for secure and convenient payments. Both payment options allow you to pay using your credit or debit cards, as well as your PayPal balance. These platforms provide advanced security measures, ensuring your payment information is safe.

2. How secure is my payment information?

At TrendyApparell, your payment information is our top priority. We use SSL encryption to securely transmit your data during the checkout process. Additionally, PayPal and Stripe are both PCI DSS-compliant, which means they follow the highest security standards to protect your financial information.

3. What is your order processing time?

Orders are processed within 2 to 4 business days from Monday to Friday. Orders are not processed on weekends or holidays, so any orders placed outside of business hours will be processed on the next available business day.

4. How long will it take to receive my order?

After your order has been processed, delivery takes between 7 to 15 business days. We ship orders Monday to Friday during business hours (7:00 AM – 6:00 PM Central Time). Please note that shipping times may vary based on your location and carrier availability.

5. Do you offer free shipping?

Yes! We offer free shipping on all orders over $199. For orders under $199, a $7.99 shipping fee will be added to your order at checkout.

6. Which carriers do you use for shipping?

We use reliable carriers including FedEx, UPS, and USPS to ensure that your order arrives safely and on time.

7. Can I track my order?

Absolutely! Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery directly on the carrier’s website.

8. Can I change my shipping address after placing an order?

We process orders quickly, but if you need to update your shipping address, please contact us immediately. While we can’t guarantee that the change can be made once the order has been processed, we will do our best to accommodate your request.

9. Do you ship internationally?

At this time, TrendyApparell only ships to the United States. We do not offer international shipping, but we’re working on expanding our service areas for future international orders.

10. What should I do if my order is damaged or lost?

If your item arrives damaged or is lost in transit, please contact us within 7 days of receiving the product. We will verify the issue and work with the shipping carrier to resolve the problem. If the item is confirmed as damaged, we will issue a replacement or a full refund, depending on availability.

11. Can I return or exchange my order?

Yes, we offer a 30-day return and exchange policy. To be eligible for a return, your item must be unused and in its original condition. Please refer to our Returns & Refund Policy for detailed instructions on how to initiate a return or exchange.

12. What is your cancellation policy?

If you need to cancel an order, please contact us as soon as possible. If the order has not been processed or shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return procedure outlined in our Returns & Refund Policy.

13. How can I contact customer support?

If you have any questions or concerns, you can reach our customer service team at:

We’re here to assist you Monday through Friday during business hours (7:00 AM – 6:00 PM Central Time).

14. Do you charge sales tax?

Yes, a 5% sales tax is applied to all orders shipped within the United States. The sales tax will be calculated and added automatically during checkout.

15. How can I track my refund?

Once your return is processed and approved, a refund will be issued to your original payment method within 2 to 5 business days. You will receive a confirmation email once the refund has been processed.

We hope these answers help provide clarity regarding your shopping experience with TrendyApparell. If you need further assistance or have additional questions, please don’t hesitate to reach out to us!

Company Information

Company Name: 225 Luxe Shoe Co. LLC

Company Number: LC1790056

Address: 3505 Park Ave, Saint Louis, Mo, 63104, Usa

Email: [email protected]

Phone: ‪+1 (347) 560-1361

Business Hours: Monday – Friday 7:00 am – 6:00 pm (Central Time, CT)

Response Time: Our customer service team typically responds within 12 hours during business days.

Thank you for choosing TrendyApparell for your Nike shoes and footwear needs!