Frequently Asked Questions (FAQs)

Welcome to our FAQ section! Here, you’ll find answers to some of the most common questions about shopping at mevshero. If you have any other inquiries, feel free to reach out to us at contact@mevshero.com.

1. What payment methods do you accept?

We accept secure payments through PayPal and Stripe. Both methods allow you to pay with your preferred credit or debit card, ensuring a seamless and secure transaction experience.

2. How long will it take for my order to arrive?

Our typical shipping time is between 7 to 15 business days after your order is processed. Orders are processed Monday to Friday from 7:00 AM to 6:00 PM Pacific Time (PT). Please note that shipping times may vary depending on your location and any unforeseen delays from the shipping carrier.

3. How much does shipping cost?

  • Free Shipping: Orders over $199 qualify for free shipping within the US.

  • Flat Rate: Orders under $199 are subject to a flat $7.99 shipping fee.

4. Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order with the shipping carrier (FedEx, UPS, or USPS).

5. Do you ship internationally?

Currently, we only ship to the United States. We do not offer international shipping at this time. However, we hope to expand our shipping options in the future.

6. What happens if my item is damaged or lost in transit?

If your order is damaged or lost during shipping, please contact us within 7 days of receiving your package. We will assist you in resolving the issue, including offering a replacement or refund depending on your preference.

7. Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us as soon as possible. If the order has already been shipped, we may not be able to make changes. However, we will do our best to accommodate any requests before the order leaves our warehouse.

8. How do I initiate a return or exchange?

You can initiate a return or exchange by contacting us via contact@mevshero.com. We accept returns within 30 days of receiving your order, provided the item is unused and in original condition. For detailed instructions, please refer to our Refund and Returns Policy.

9. What is your refund policy?

Once we receive your returned item, we process your refund within 2-5 business days. Refunds are issued to the original payment method used for the order. Please note that the time it takes for the refund to appear on your account depends on your bank or payment provider.

10. Do you charge taxes on orders?

Yes, we charge a 5% sales tax on orders within the United States. The tax will be automatically applied during checkout.

11. Can I cancel my order?

Orders can be canceled within 24 hours of placement. After this period, we are unable to cancel the order as it may have already been processed or shipped. However, you can return the item for a refund once it arrives.

12. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are exploring the possibility of introducing this feature in the future. Stay tuned for updates!

13. How do I contact customer support?

If you have any questions or need assistance, feel free to reach out to our customer support team:

Company Name: Ladna LLC

Company Number: B20250044071

Address: 21050 Vanowen Street, 303 Los Angeles, CA 91303, United States

Email: contact@mevshero.com

Phone: +‪1 (502) 801 0493‬

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

We’re happy to assist you!

If you didn’t find the answer to your question here, please don’t hesitate to get in touch with us. We’re committed to providing excellent customer service and ensuring that your experience with mevshero is a positive one!