Shipping Policy

At mevshero, we are dedicated to ensuring that your shopping experience is as seamless as possible. From placing your order to receiving your embroidered apparel, we want you to have a smooth and reliable delivery experience. Below is a detailed overview of our shipping policies, including processing times, delivery estimates, and more.

1. Order Processing Time

All orders are processed during our standard business hours, which are Monday to Friday, from 7:00 AM to 6:00 PM Pacific Time (PT). Orders are processed within 2 to 4 business days after they are placed. We strive to ship your order as quickly as possible, and you will be notified as soon as your item is ready to be shipped.

Please note: Orders placed during weekends, holidays, or after our business hours will be processed on the next available business day.

2. Shipping Time & Delivery Estimates

We ship all orders with trusted carriers such as FedEx, UPS, and USPS. The estimated delivery time for standard shipping is between 7 to 15 business days. This time frame includes both processing and shipping time. Delivery estimates are calculated from the time your order leaves our warehouse.

Please note: Delivery times may vary depending on your location, the carrier, and any potential delays due to weather, holidays, or other unforeseen circumstances.

3. Shipping Fees

  • Free Shipping: Orders over $199 qualify for free shipping within the US.

  • Flat Rate Shipping: Orders under $199 will be charged a flat rate shipping fee of $7.99.

Please note: We currently only offer shipping within the United States.

4. Shipping Carriers

To ensure the safe and timely delivery of your embroidered apparel, we use reliable carriers such as FedEx, UPS, and USPS. Once your order has been dispatched, you will receive a tracking number so you can monitor your shipment’s progress.

5. Tracking Information

After your order has been processed and shipped, you will receive a tracking number from us via email. You can use this number to track your order’s progress directly with the carrier (FedEx, UPS, or USPS). If you encounter any issues with tracking or delivery, feel free to contact us at contact@mevshero.com, and we will assist you.

6. Shipping Areas

We currently only ship to addresses within the United States. We are unable to process orders or offer delivery to international locations at this time.

7. Shipping Restrictions

Certain items may be subject to shipping restrictions depending on their size or other factors. If your order falls into this category, we will notify you promptly. Additionally, please be aware that embroidery materials may require special handling or shipping restrictions due to size or content.

8. Taxes and Duties

Sales tax will be charged at a rate of 5% for all orders within the United States. This tax will be automatically applied during the checkout process.

Please note: If there are any customs fees, duties, or other taxes for international orders (should we offer international shipping in the future), those would be the responsibility of the buyer.

9. Delivery Problems

In the rare event that there is an issue with your delivery, such as delayed arrival, wrong delivery, or a lost package, we will work with the carrier to resolve the issue as quickly as possible. However, if a package is lost in transit or delivered incorrectly, we strongly advise that you file a claim with the carrier directly. We are here to guide you through the process if needed.

10. Damaged or Lost Items

If your order arrives damaged or is lost during transit, please contact us within 7 days of receiving your package. We will assist you in resolving the issue, including providing you with an option for a replacement or refund, depending on your preference and product availability.

To facilitate the process, please provide us with:

  • A clear photo of the damaged item(s) (if applicable)

  • A description of the issue

  • Your order number

11. Handling Charges

We strive to keep our shipping process simple and transparent. There are no handling fees for orders shipped within the United States. The only charges applied are the shipping fees as outlined in section 3 above.

12. Returns & Exchanges

If you’re not completely satisfied with your purchase, we offer a 30-day return and exchange policy. For detailed information on how to initiate a return or exchange, please refer to our Refund and Returns Policy page.

Returns and exchanges are accepted under the following conditions:

  • The item must be unworn, unwashed, and in the same condition as when it was received.

  • All original tags and packaging should still be attached to the product.

13. Can I Change My Shipping Address?

If you need to update your shipping address, please contact us as soon as possible. If your order has already been shipped, we may not be able to change the address. However, we will do our best to accommodate changes before the order leaves our facility.

14. Cancellation Policy

If you wish to cancel an order, please notify us within 24 hours of placing the order. Once an order has been processed and shipped, we are unable to cancel it, but we can assist with returns once you receive the package.

Contact Us

If you have any questions regarding this Shipping Policy or need assistance with your order, please don’t hesitate to contact us. Our customer service team is ready to help:

Company Name: Ladna LLC

Company Number: B20250044071

Address: 21050 Vanowen Street, 303 Los Angeles, CA 91303, United States

Email: contact@mevshero.com

Phone: +‪1 (502) 801 0493‬

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing mevshero! We appreciate your business and are committed to providing you with top-quality embroidered apparel and a seamless shopping experience.