Refund and Returns Policy

At mevshero, we want you to be completely satisfied with your purchase of our embroidered apparel. If for any reason you are not happy with your order, we offer a simple and hassle-free returns and refund policy to ensure a smooth experience.

1. Eligibility for Returns and Exchanges

You may return or exchange any item purchased from mevshero within 30 days of receiving the product. To be eligible for a return or exchange, the item must be unused, in the original packaging, and in the same condition that you received it.

  • Embroidered apparel should be in its original unworn and unwashed condition.

  • All tags, labels, and protective coverings must still be attached to the product.

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Send an email to contact@mevshero.com or fill out the Contact Form on our website.

  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and the return address.

  3. Pack the Item: Carefully pack the item in its original packaging, including all accessories and tags.

  4. Return Shipping: Ship the item to the address provided by our team. Be sure to include the Return Authorization Number with your package.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Return Conditions

To qualify for a refund or exchange, your item must meet the following conditions:

  • The item must be returned within 30 days of receipt.

  • The item must be in its original, unused condition with tags still attached.

  • Customized items, including those with personalized embroidery, are not eligible for returns or exchanges unless defective.

4. Return Shipping Costs

You are responsible for the cost of return shipping unless the item was received defective or incorrect. We recommend using a tracked shipping service to ensure the item reaches us safely. Unfortunately, we cannot guarantee refunds for returned items that are lost or damaged in transit.

5. Non-Returnable Items

The following items are non-returnable and non-exchangeable:

  • Custom or personalized items (e.g., embroidered with specific names or designs)

  • Items marked as “final sale” or “clearance”

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at contact@mevshero.com within 7 days of receipt. We will provide instructions on how to return the item and offer a full refund or exchange for the same item.

To expedite the process, please include:

  • A photo of the defective or damaged item

  • A brief description of the issue

  • Your order number

7. Exchange Policy

If you wish to exchange an item, please follow the same process as returns. Exchanges are subject to product availability, and you will be responsible for the return shipping. If the exchange is due to a sizing issue or change of mind, return shipping fees will be incurred by the customer.

8. Reason for Return

When contacting us about your return or exchange, please provide the reason for the return (e.g., wrong size, not as expected, damaged, etc.). This helps us improve our services and better meet your needs in the future.

9. Can I Change My Shipping Address?

If you need to change your shipping address, please contact us as soon as possible. Once the order has been shipped, we cannot modify the address. If the change is requested before shipment, we will make the necessary adjustments.

10. Cancellation Policy

Orders may be canceled within 24 hours of placement. Once the order is processed or shipped, cancellation is no longer possible. If your order is eligible for cancellation, we will issue a full refund.

11. Refund Timeframe

Once we receive your returned item, we will process the refund within 2-5 business days. The refund will be issued to the original payment method used during purchase. Please note that the time it takes for the refund to appear on your account depends on your bank or payment provider.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at:

Company Name: Ladna LLC

Company Number: B20250044071

Address: 21050 Vanowen Street, 303 Los Angeles, CA 91303, United States

Email: contact@mevshero.com

Phone: +‪1 (502) 801 0493‬

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

We appreciate your business and are committed to providing you with exceptional service.