Frequently Asked Questions (FAQs)

Below you’ll find answers to the questions we receive most often about trendyapparell—the handmade embroidered clothing line from Enothorn LLC. If you need help beyond what’s covered here, our team is happy to assist at contact@trendyapparell.com.

1. What makes trendyapparell products unique?

Each hoodie, sweatshirt, and premium sweatshirt is individually embroidered by hand in our Los Angeles studio. Because every stitch is crafted with care, slight variations in thread placement and color depth are normal and part of each garment’s one‑of‑a‑kind character.

2. How long does it take to process my order?

Orders placed before 6:00 PM PT enter processing the same business day. We hand‑finish and pack your items within 2–4 business days (Monday–Friday, excluding U.S. holidays). Orders received after the cut‑off time begin processing the next business day.

3. When will my order arrive?

Delivery generally takes 7–15 business days after the ship date. Weekends and public holidays are not counted as transit days. Delivery times are estimates and can be affected by carrier delays or unforeseen events such as severe weather.

4. Which shipping carriers do you use?

We ship via FedEx, UPS, or USPS. Our system automatically selects the carrier that offers the best combination of speed and reliability for your address within the continental United States.

5. Do you ship internationally or to P.O. boxes?

Not at this time. We currently ship only within the continental United States and cannot deliver to P.O. boxes, APO/FPO addresses, U.S. territories, military bases, or freight‑forwarding locations.

6. How much does shipping cost?

  • Orders of $199 or more: _ Free standard shipping_

  • Orders under $199: _ Flat rate $7.99_

There are no additional handling fees beyond the rates above.

7. Will I be charged sales tax?

Yes. A 5 % sales tax is applied at checkout on all taxable orders shipping within the continental United States. The exact tax amount is displayed before you finalize payment.

8. What payment methods do you accept?

We accept secure payments through PayPal and Stripe, which allow most major credit and debit cards (Visa, MasterCard, American Express, Discover, etc.). No extra payment‑processing fees are added to your total at checkout.

9. Is my payment information safe?

Absolutely. Our checkout pages use 256‑bit SSL encryption, and both PayPal and Stripe are PCI DSS‑compliant gateways. Your full card details never touch our servers.

10. How do I track my order?

Once your package leaves our facility, we email you a shipping‑confirmation message containing a tracking link. Please allow up to 24 hours for the carrier to activate tracking updates.

11. Can I change my shipping address after placing an order?

You may request an address update within one hour of placing your order by emailing us. We’ll do our best, but changes are not guaranteed once processing has begun.

12. How do I cancel my order?

If production hasn’t started, you can cancel within 24 hours of purchase. Custom‑embroidered pieces may not be cancellable once stitching has begun. Contact us promptly at contact@trendyapparell.com with your order number.

13. What is your return policy?

You can return or exchange most unused, unwashed items within 30 days (Monday–Friday) of receipt. Items must include original tags and packaging. Custom or personalized embroidery is non‑returnable unless defective. Full details are in our Refund and Returns Policy.

14. Who pays for return shipping?

If we made an error or your item arrived damaged, we cover the return cost. Otherwise, customers are responsible for return shipping. All returns must be sent via a trackable service to the address provided in your return‑authorization email.

15. How long do refunds take?

Once we inspect and approve your return, refunds are issued to your original payment method via Stripe or PayPal within 3–5 business days. Your bank or card issuer may require additional processing time.

16. My package arrived damaged—what should I do?

Email us within 7 days of delivery with clear photos of the damage and your order number. We’ll review your claim and respond within 5–7 business days with options for a replacement or refund.

17. What if an item is out of stock?

Should an item you ordered be unavailable, we’ll contact you by email with choices to wait for restock, select an alternative product, or receive a full refund—whichever you prefer.

18. Do you offer custom designs?

At the moment we do not offer fully custom artwork but do plan to expand personalized options soon. Sign up for our newsletter to hear about future customization releases.

19. How should I care for my embroidered garment?

  • Turn the garment inside‑out before washing.

  • Use cold water on a gentle cycle with mild detergent.

  • Air‑dry flat or tumble‑dry low.

  • Avoid bleach and never iron directly on the embroidery.

Following these steps keeps your stitches crisp and colors vibrant.

20. Still need help?

Company Name: Enothorn LLC

Company Number: B20250121812

Address: 3227 Glendale Blvd, Los Angeles, CA 90039 United States

Email: contact@trendyapparell.com

Phone: +1 (818) 399-5390

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time,PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.