Refund and Returns Policy

Welcome to trendyapparell, owned and operated by Enothorn LLC. We want you to feel confident shopping our handmade embroidered clothing collections, including Hoodies, Sweatshirts, and Premium Sweatshirts. Below, you will find our comprehensive policy on returns, exchanges, and refunds.

1. Eligibility for Returns and Exchanges

  • Timeframe: You have 30 days (Monday to Friday) from the date you receive your order to request a return or exchange.

  • Condition: Items must be unused, unworn, unwashed, and in the same condition that you received them, including all original tags and packaging.

  • Proof of Purchase: A valid proof of purchase (order number, receipt, or confirmation email) is required to initiate any return or exchange.

2. How to Return or Exchange an Item

  1. Contact Us: Email us at contact@trendyapparell.com with your order details, reason for return/exchange, and any supporting photos if relevant (e.g., damaged item).

  2. Ship Your Return: Once your return or exchange is approved, please send your item(s) to the address below. Use a trackable shipping service (see Section 5) and include your order information inside the package.

    Return Address Enothorn LLC (trendyapparell) Attn: Returns Department 3227 Glendale Blvd, Los Angeles, CA 90039 United States

  3. Exchange Procedure: If you request an exchange (e.g., different size), we will process it once we receive and inspect the returned item. See Section 9 for details on our exchange policy.

3. Conditions for Return

  • Unused and Undamaged: Items must be in their original, unworn condition with no visible signs of wear or use.

  • Original Packaging and Tags: Product tags and labels should still be attached, and items must be returned in their original packaging where applicable.

If the item does not meet these conditions, we reserve the right to refuse the return or exchange.

4. Return Shipping Costs

  • Customer Responsibility: In most cases, you (the customer) are responsible for return shipping costs.

  • Faulty or Incorrect Orders: If you received a defective or incorrect item due to our error, we will cover the return shipping costs.

5. Return Method (Trackable Shipping)

To ensure a smooth return process, please use a trackable shipping service. We are not liable for any items lost in transit during return or exchange shipping. We recommend retaining proof of postage and tracking information until your refund or exchange is fully processed.

6. Refund Processing Time & Method

  • Refund Approval: Once your returned item is inspected and approved, we will initiate a refund.

  • Refund Timeframe: Refunds are typically processed within 3–5 business days after approval.

  • Method: We process refunds via Stripe or PayPal, depending on your original payment method. Your bank or payment provider may require additional time to credit the funds to your account.

7. Non-Returnable Items

  • Custom or Personalized Embroidery: We do not accept returns or exchanges on any custom or personalized embroidered products, unless the item is defective or incorrect.

  • Final Sale Items: Any product marked as a “final sale” may not be eligible for return, unless it arrives damaged or is incorrect.

8. Damaged or Defective Products

If you receive a damaged or defective item:

  1. Contact Us Immediately: Email contact@trendyapparell.com within 3 days of receiving the product.

  2. Provide Evidence: Include clear photos or videos showing the defect or damage.

  3. Resolution: We will evaluate the evidence and, if approved, cover return shipping costs or provide a replacement/exchange at no additional charge.

9. Exchange Policy

  • Size or Color Exchanges: If you need a different size or color, contact us within the 30-day window. Once we receive and inspect your returned item, we will ship the replacement if available.

  • Processing Time: Exchanges are processed within 3–5 business days after we receive your returned item.

  • Availability: If the requested size or color is out of stock, we will offer you a refund or the option to choose another item.

10. Reasons for Return

We accept returns for the following reasons (provided they meet all conditions above):

  • Wrong Size Ordered

  • Product Defect

  • Item Not as Described

  • Incorrect Item Received

11. Order Cancellation Policy

  • Cancellation Window: You may request a cancellation within 24 hours of placing your order if the product has not yet entered the production or fulfillment process.

  • Custom Orders: For custom or personalized embroidered items, cancellations may not be possible once production has started.

  • Refund Method: If cancellation is approved, your refund will be processed to your original payment method within 3–5 business days.

12. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to reach out:

Company Name: Enothorn LLC

Company Number: B20250121812

Address: 3227 Glendale Blvd, Los Angeles, CA 90039 United States

Email: contact@trendyapparell.com

Phone: +1 (818) 399-5390

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time,PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing trendyapparell by Enothorn LLC. We value your satisfaction and appreciate your support of our handmade embroidered apparel. We strive to make your shopping experience smooth and transparent. If you have further questions, we’re here to help!