Refund & Returns Policy

At TrendyApparell, we strive to provide you with the best shopping experience possible. We understand that sometimes things don’t work out, and we’re here to help make returns and exchanges as easy and hassle-free as possible. Below is a detailed overview of our Refund and Returns Policy designed to ensure your satisfaction when shopping with us.

Eligibility for Returns and Exchanges

We offer a 30-day return window for most items, giving you ample time to decide if your purchase is right for you. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging with all tags still attached. Items that do not meet these requirements will not be accepted for a return or exchange.

Non-returnable items include, but are not limited to:

  • Gift cards
  • Items marked as final sale
  • Items that have been worn, used, or damaged by the customer

How to Return or Exchange an Item

To initiate a return or exchange, please follow these simple steps:

  1. Contact Us: Send an email to [email protected] within 30 days of receiving your order, indicating your intent to return or exchange the item. Include your order number and the reason for the return.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
  3. Package the Item: Repack the item securely in its original packaging. Make sure to include the RA number and any other necessary documentation.
  4. Ship the Item: Send the item back to us at 3505 Park Ave, Saint Louis, Mo, 63104, Usa

Return Conditions

For an item to qualify for a return, it must meet the following conditions:

  • Be returned within 30 days of the original purchase date.
  • Be unused, unworn, and in the same condition as when you received it.
  • Be in the original packaging with all tags, labels, and accessories still intact.
  • Return shipping costs are the responsibility of the customer unless the item was received defective or damaged.

Return Shipping Costs

Customers are responsible for 10% of the return shipping cost, unless the item was damaged or defective. In the event that the product is broken, faulty, or defective, you must notify us within 7 days of receiving the item. Once we confirm the issue, we will guide you through the process and cover the cost of return shipping.

If the item is returned due to buyer’s remorse (not because it’s defective or damaged), the customer will be responsible for the return shipping costs.

Please note: Return shipping charges are non-refundable.

Damaged or Defective Products

If your item arrives damaged or defective, we apologize for the inconvenience caused. Please notify us within 7 days of receiving the item by emailing us at [email protected] with pictures of the damage or defect, along with your order number.

Once we verify the issue, we will:

  • Provide a pre-paid return label for the damaged item.
  • Offer a full refund or a replacement of the product at no additional charge.
  • If the item is no longer in stock, we will provide a full refund.

Exchange Policy

We offer exchanges for different sizes or styles within the 30-day return window. If you need to exchange an item:

  • Simply contact us within 30 days of receiving your order, and we will initiate the exchange process.
  • Once we receive the returned item, we will send you the replacement as soon as possible, depending on availability.

Please note that the 10% return shipping cost applies to exchanges as well, unless the item is defective or damaged.

Reason for Return

When initiating a return or exchange, please provide a clear reason for the return. This helps us improve our products and services. Common reasons for returns include:

  • Sizing issues (too big or too small)
  • Unwanted gift
  • Product defect or damage (for which we’ll provide a full refund or exchange)

Can I Change My Shipping Address?

We process orders quickly to ensure you receive your products as soon as possible. However, if you need to change your shipping address, please contact us immediately after placing the order. While we cannot guarantee that we can accommodate your request once the order has been processed, we will do our best to make the change before the item is shipped.

Cancellation Policy

If you need to cancel an order, please notify us as soon as possible via email at [email protected]. If the order has not yet been processed or shipped, we can cancel it and issue a full refund. If the order has already shipped, you will need to follow the return procedure outlined above to return the item.

Refund Timeframe

Refunds for returned items will be processed once we receive and inspect the returned item. Refunds will be issued within 2-5 business days after the returned item has been received and approved. The refund will be credited back to your original payment method.

Shipping Costs on Returns

Shipping costs are non-refundable. If your return is due to a defect or damage, we will provide a prepaid return shipping label for your convenience. Otherwise, the customer will be responsible for the shipping charges to return the item.

Final Thoughts

At TrendyApparell, we want you to be completely satisfied with your purchase. If you have any questions or concerns regarding returns, exchanges, or refunds, feel free to reach out to our customer service team at [email protected]. We are here to help!

Company Information

Company Name: 225 Luxe Shoe Co. LLC

Company Number: LC1790056

Address: 3505 Park Ave, Saint Louis, Mo, 63104, Usa

Email: [email protected]

Phone: ‪+1 (347) 560-1361

Business Hours: Monday – Friday 7:00 am – 6:00 pm (Central Time, CT)

Response Time: Our customer service team typically responds within 12 hours during business days.